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Return Policy

  • Do you return merchandise with missing UPC?
    Any merchandise missing the original Universal Product Code (UPC) cannot be returned, it may only be exchanged for the same product by returning the item to Infocus Camera & Imaging, LLC. Consumable items cannot be returned for a refund.
  • Do you charge a restocking fee for opened merchandise?
    A 15% restocking fee will be charged on returns or exchanges of any opened items, unless defective. In order to receive credit, the merchandise must be unopened and the original sales receipt from Infocus Camera & Imaging, LLC must be presented.
  • What is the time period for returning my merchandise?
    Merchandise, other than consumable items, must be returned within 14 days from the date of sale in order to receive a refund, including layaways.

Shipping

  • Do you offer order tracking for online purchases?
    If a tracking # is provided by the shipping carrier, we will send you a notification with the tracking information via email.
  • Who is your shipping carrier?
    We use UPS delivery as our carrier to deliver our orders.
  • What is your turnaround for shipping items online?
    All orders are shipped within 3-5 business days Monday - Friday 8am - 5pm. Please note that orders made after 4pm will be processed the next business day.